Identified - We’ve got to the bottom of the issue affecting our Salesforce integration and will be working on fixing it. More info to follow shortly.
Sep 18, 09:40 UTC
Update - We apologize for the continued troubles that some of our customers are facing with our Salesforce integration. This is affecting a portion of customers and we’re trying to minimize the impact on the rate limits. We’ll be keeping an eye on things overnight, but won’t be able to resume work on this until the London day starts tomorrow. Thank you!
Sep 17, 17:33 UTC
Update - We are continuing to investigate the issue with our Salesforce integration.
Sep 17, 17:13 UTC
Update - We’re still investigating the issue affecting our pre-built integration with Salesforce.
Sep 17, 15:49 UTC
Update - We are continuing to investigate this issue with Salesforce.
Sep 17, 11:01 UTC
Update - While we have no new information to share, you can rest assured we're continuing our efforts to resolve this. We'll continue to keep you updated.
Sep 17, 09:56 UTC
Update - Our team is still working on the Salesforce widgets issue, and we'll continue to update you on our progress.
Sep 17, 08:58 UTC
Update - We are continuing to work on fixing the trouble with Salesforce widgets and hope to have a solution as soon as possible.
Sep 17, 07:58 UTC
Update - Our team is still working on the Salesforce widgets issue, and we'll continue to update you on our progress.
Sep 17, 06:34 UTC
Update - We've made progress and are working hard to fully resolve this. We'll keep you posted.
Sep 17, 06:09 UTC
Update - We're actively investigating further — it seems one of our internal systems (related to the Salesforce integration) is having trouble. We'll continue to keep you updated.
Sep 17, 05:34 UTC
Investigating - We’re aware of and investigating a problem affecting Salesforce widgets. We’ll keep you posted.
Sep 17, 05:04 UTC

About This Site

If there is a disruption in service, incident notes will be updated here. Note that this page does not document problems caused by widget data sources (such as Google Analytics, Zendesk, Salesforce).

Web Application   ? Operational
iPhone App   Operational
Push API   Operational
Marketing Site   Operational
Support Site   ? Operational
Support team chat tool   Operational
Support team message delivery   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 17, 2018
Resolved - The loading issues with the application have been resolved. Enjoy!
Sep 17, 17:12 UTC
Monitoring - We've fixed the issues affecting our application and will continue to monitor the situation.
Sep 17, 16:25 UTC
Investigating - We are currently experiencing technical difficulties accessing our application. Our team is actively working to fix the issue. We hope to have this resolved soon.
Sep 17, 15:55 UTC
Resolved - Problem solved. If you’re still having any issues, please message us for help at support@geckoboard.com.
Sep 17, 15:45 UTC
Monitoring - Highcharts on shared links and screens should be loading normally now, but we want to check a few more things. We’ll update you when it’s fully fixed.
Sep 17, 14:24 UTC
Investigating - We’re investigating a issue with Highchart-visualisations not loading normally on shared links and Screens. We’ll keep you posted.
Sep 17, 13:49 UTC
Resolved - This issue is now resolved. Thank you for your patience and please reach out to us at support@geckoboard.com if you're still unable to access the App.
Sep 17, 13:36 UTC
Update - You may have trouble both logging in to Geckoboard and even if you were already in. We're working to resolve this at the earliest.
Sep 17, 13:18 UTC
Investigating - We are currently experiencing technical difficulties logging in to our application. Our team is actively working to fix the issue. We hope to have this resolved soon.
Sep 17, 12:59 UTC
Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 11, 2018
Resolved - This incident has been resolved.
Sep 11, 18:17 UTC
Update - The issue with Datasets and other widgets loading slowly has been resolved!
Sep 11, 16:14 UTC
Update - Hang tight! We're still working to fix the issues regarding our Datasets, Zendesk Support, and other integrations. We'll post another update soon!
Sep 11, 14:55 UTC
Monitoring - We continue to work on sorting out this issue. We've implemented something already but we want to check a few more things. We’ll update you when it’s fully fixed (or within an hour otherwise).
Sep 11, 12:35 UTC
Identified - We've noticed widgets from integrations such as Datasets, Zendesk Support, Zendesk Chat, among others, are not updating as frequently as expected. We've identified the cause and are working on the fix!
Sep 11, 11:50 UTC
Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.

Sep 6, 2018
Resolved - This incident has been resolved.
Sep 6, 18:09 UTC
Update - Hi again! We've fixed the issue regarding our Facebook Ads integration. Enjoy!
Sep 6, 18:09 UTC
Update - Hi! We are continuing to investigate the issue with our Facebook Ads integration. We'll update when we have more information! Thanks!
Sep 6, 16:02 UTC
Investigating - Hi! We're investigating an issue with our Facebook Ads integration. You may notice that your widgets aren't loading or are having troubles loading. We'll update you soon with our progress!
Sep 6, 15:01 UTC
Sep 5, 2018

No incidents reported.

Sep 4, 2018

No incidents reported.