Monitoring - We've fixed most of the issues with the Zendesk Integration and are continuing to monitor the performance of these widgets. You may still notice some widgets with error messages. Any errors you see should resolve themselves within a few minutes time. We will continue to work towards a complete fix. Thank you!
Oct 16, 18:11 UTC
Update - While we still see some issues, the new Zendesk integration should work correctly for the most part. We're continuing to work towards the complete fix.
Oct 16, 11:17 UTC
Investigating - We're noticing issues with our new Zendesk integration again and are working to get this resolved at the earliest! We'll keep you posted on our progress.
Oct 16, 08:06 UTC
Monitoring - Zendesk widgets should now be updating. We're going to continue monitoring the situation to see how things progress.
Oct 15, 17:32 UTC
Investigating - We've noticed an issue with our new Zendesk integration - existing widgets might not be loading normally and it might not be possible to create new ones. Our engineering team is working on getting this resolved as quickly as possible. We'll keep you updated!
Oct 15, 13:39 UTC

About This Site

If there is a disruption in service, incident notes will be updated here. Note that this page does not document problems caused by widget data sources (such as Google Analytics, Zendesk, Salesforce).

Web Application   ? Operational
iPhone App   Operational
Push API   Operational
Marketing Site   Operational
Support Site   ? Operational
Support team chat tool   Operational
Support team message delivery   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Datasets API Latency ?
Fetching
Push API Latency ?
Fetching
Past Incidents
Oct 19, 2017

No incidents reported today.

Oct 18, 2017
Resolved - Hi! The Spreadsheets loading issue has been resolved. Please let us know if you notice any errors or have any troubles. Thanks!
Oct 18, 18:08 UTC
Update - A fix has been implemented and we are monitoring the results.
Oct 18, 16:45 UTC
Monitoring - We've fixed the Spreadsheets errors and will continue to monitor the situation. Thanks!
Oct 18, 16:40 UTC
Identified - We've identified the issue behind the Spreadsheets errors and are working on a fix. You may start to notice some improvements. We'll continue to work on this and let you know when things are good!
Oct 18, 16:11 UTC
Investigating - Hi! We're investigating reports regarding our Spreadsheets integration. You may notice some widgets with error messages while others may be fine. We'll follow up soon with an update!
Oct 18, 15:10 UTC
Oct 17, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 12, 2017

No incidents reported.

Oct 11, 2017

No incidents reported.

Oct 10, 2017
Resolved - Hi again! Our Google Analytics integration is back up and running! Please let us know if you have any further issues. Have an awesome day!
Oct 10, 20:15 UTC
Identified - We've found the issue with Google Analytics and things are slowly coming back to normal. We'll post another update with more progress soon!
Oct 10, 19:54 UTC
Investigating - Hi! We're investigating an issue with our Google Analytics integration. Google Analytics widgets may not load and you may have trouble editing them. We'll update you soon!
Oct 10, 19:33 UTC
Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.

Oct 6, 2017

No incidents reported.

Oct 5, 2017

No incidents reported.