If there is a disruption in service, incident notes will be updated here. Note that this page does not document problems caused by widget data sources (such as Google Analytics, Zendesk, Salesforce).
Resolved -
The issue affecting some dashboards from not displaying correctly has now been resolved. Thank you for your patience. Please contact us at support@geckoboard.com if you experience any further issues.
Sep 1, 06:35 UTC
Monitoring -
We've released an update to resolve the issue, and dashboards should now be loading as expected. We'll continue to monitor the situation.
Aug 31, 13:40 UTC
Identified -
We have identified the issue preventing some dashboards from loading correctly, and our team is working on a fix. We'll provide further updates as we have more information.
Aug 28, 15:27 UTC
Investigating -
We’re investigating an issue affecting some customers in which dashboards may appear blank.
Our team is actively working to identify the cause and restore normal dashboard functionality. We’ll provide another update as soon as we have more information.
Aug 28, 13:39 UTC
Resolved -
The issue affecting Dropbox accounts has been resolved, and widgets are loading normally. If you continue to have any issues, please reach out to our team at support@geckoboard.com, and we'll help further.
Aug 21, 17:18 UTC
Monitoring -
Dropbox implemented a fix at 14:26 UTC, and widgets are gradually coming back online. We’re continuing to monitor the situation.
Aug 21, 14:32 UTC
Identified -
Some customers are experiencing issues with their Dropbox widgets not loading due to an ongoing Dropbox incident: https://status.dropbox.com/incidents/q9v98cvgfbms. We’re monitoring the situation and will share another update as soon as we have more information.
Aug 21, 14:09 UTC