If there is a disruption in service, incident notes will be updated here. Note that this page does not document problems caused by widget data sources (such as Google Analytics, Zendesk, Salesforce).
Resolved -
The incident involving some widgets failing to load on TV screens has now been resolved. Thank you for your patience. Please contact us at support@geckoboard.com if you need any further assistance.
Mar 10, 16:46 UTC
Monitoring -
A fix has been implemented for widgets failing to load on TV screens, and we are monitoring the results. We will provide further updates as they are available.
Mar 10, 16:23 UTC
Investigating -
We are currently investigating an issue causing some dashboard widgets to fail to load over TV connections. We have identified the cause and are currently working to resolve it. We'll provide another update soon.
Mar 10, 16:13 UTC
Resolved -
The issue affecting the creation of new Aircall integrations has been fully resolved. All services are operating normally. Please contact us at support@geckoboard.com if you experience any further issues.
Mar 2, 11:33 UTC
Monitoring -
The fix is out! All connections, including newly created ones, are functioning as expected. Please get in touch if you still notice any issues.
Mar 2, 10:57 UTC
Investigating -
We’re currently investigating an issue affecting users attempting to create new Aircall integrations.
Existing Aircall connections remain unaffected at this time.
Mar 2, 10:42 UTC