All Systems Operational

About This Site

If there is a disruption in service, incident notes will be updated here. Note that this page does not document problems caused by widget data sources (such as Google Analytics, Zendesk, Salesforce).

Web Application ? Operational
Push API Operational
Marketing Site Operational
Support Site ? Operational
Support team chat tool Operational
Support team message delivery Operational
Widget Updates Operational
Pusher Channels REST API Operational
Pusher Channels Webhooks Operational
Pusher Channels WebSocket client API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 18, 2025

No incidents reported today.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025
Investigating a potential issue with Zendesk Chat
Resolved - We've resolved the issue preventing some Zendesk Chat accounts from properly connecting over the Zendesk API. New and existing Zendesk Chat connections are now working as expected. Please contact us at support@geckoboard.com if you have any further issues.
Mar 11, 19:37 UTC
Monitoring - We've released an update and seeing some improvement to the issue affecting some Zendesk Chat connections. We'll continue monitoring the situation and update shortly.
Mar 10, 10:48 UTC
Update - Zendesk has internally escalated the issue affecting some Zendesk Chat connections through their API. We will continue to post updates as more information becomes available.
Mar 7, 23:24 UTC
Identified - We have had reports of permissions errors on some Zendesk Chat connections. We've identified that these errors originate from the Zendesk API and began at 15:00 UTC today. We have escalated this to the Zendesk team and are awaiting a response. We will continue to post updates as more information becomes available.
Mar 7, 19:24 UTC
Investigating - We are currently investigating a potential issue with Zendesk Chat.

We'll provide updates as we learn more.
Mar 7, 17:09 UTC
Investigating issues with widgets creation and widget loading
Resolved - We've resolved the issue preventing widgets from loading correctly, and widgets are now refreshing as expected. Please contact us at support@geckoboard.com if you have any further issues.
Mar 11, 19:34 UTC
Update - We are continuing to monitor for any further issues.
Mar 11, 16:29 UTC
Monitoring - We've released an update to resolve the issue that prevented widgets from loading promptly. We'll continue monitoring the situation and update you shortly
Mar 11, 16:29 UTC
Investigating - We are currently investigating issues with the loading of widgets. We'll provide updates as we learn more.
Mar 11, 16:15 UTC
Mar 10, 2025
Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025
Mar 6, 2025

No incidents reported.

Mar 5, 2025

No incidents reported.

Mar 4, 2025

No incidents reported.

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