All Systems Operational

About This Site

If there is a disruption in service, incident notes will be updated here. Note that this page does not document problems caused by widget data sources (such as Google Analytics, Zendesk, Salesforce).

Web Application ? Operational
iPhone App Operational
Push API Operational
Marketing Site Operational
Support Site ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Datasets API Latency ?
Fetching
Push API Latency ?
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Past Incidents
Mar 27, 2017
Resolved - We're can now confirm that we can accept Amex cards again. If you tried to make a payment over the weekend but failed, please retry and the payment should now go through. If you have any issues, please just contact us support@geckoboard.com. Have a great rest your day!
Mar 27, 15:25 UTC
Identified - We've identified the cause and hope to have a fix by EOD (US business hours). Please get in touch if you need help with making a purchase or upgrading your plan in the meantime.
Mar 27, 08:11 UTC
Investigating - We're having trouble with processing Amex cards - purchasing new subscriptions, upgrading, and automatic renewals may not be possible. We're working to get this resolved at the earliest. We're sorry for the trouble and will keep you updated!
Mar 26, 07:34 UTC
Mar 25, 2017

No incidents reported.

Mar 24, 2017

No incidents reported.

Mar 23, 2017
Resolved - Great!. The issue affecting our new trial accounts should now be resolved. Our engineering team will continue to monitor the situation but please, do let us know if you continue to experience any issues. Have a great rest of the day!
Mar 23, 14:37 UTC
Identified - Our engineers have determined the cause of the issue affecting our new trial accounts and are working to rectify it. More information to follow shortly.
Mar 23, 14:29 UTC
Investigating - We're getting reports of issues when creating a new trial account. You might not be able to connect with your desired integrations. Our development team are working to get this fixed as soon as possible. We'll have another update within an hour.
Mar 23, 14:11 UTC
Mar 22, 2017
Resolved - This incident has been resolved.
Mar 22, 07:54 UTC
Monitoring - The issue affecting the Spreadsheets integration should now be resolved. Our engineering team will continue to monitor the situation. We apologize for the disruption to your day!
Mar 22, 07:16 UTC
Investigating - We're noticing problems with our Spreadsheets integration - existing widgets will throw errors and it'll not be possible to create new ones. Our engineering team is working on getting this resolved as quickly as possible. We'll keep you updated!
Mar 22, 07:02 UTC
Mar 21, 2017

No incidents reported.

Mar 20, 2017

No incidents reported.

Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017

No incidents reported.

Mar 16, 2017

No incidents reported.

Mar 15, 2017
Resolved - The issue affecting our Zendesk integration and Help Center should now be resolved. We will continue to monitor the situation.
Mar 15, 23:59 UTC
Monitoring - We're continuing to monitor the situation with our Zendesk integration. Widgets may not load for some customers. The Help Center may be intermittently unavailable. We'll continue to update you as the situation changes.
Mar 15, 20:22 UTC
Investigating - We've been alerted to problems with our Zendesk integration. Widgets may not load for some customers. The Help Center may be intermittently unavailable. We'll have another update for you within an hour.
Mar 15, 18:55 UTC
Mar 14, 2017

No incidents reported.

Mar 13, 2017

No incidents reported.