Investigating issues with Aircall widgets not updating

Incident Report for Geckoboard

Resolved

The issue affecting Aircall widgets has now been fully resolved. Please get in touch with us at support@geckoboard.com if you experience any further issues.
Posted Sep 17, 2025 - 06:16 UTC

Update

We are continuing to work on a fix for this issue.
Posted Sep 17, 2025 - 05:27 UTC

Identified

We have mitigated the issue, and existing Aircall widgets are updating again as expected. However, new Aircall connections made in Geckoboard may experience delays and issues with widget updates. We will continue to post updates as more information becomes available.
Posted Sep 16, 2025 - 22:40 UTC

Investigating

We are currently investigating Aircall widgets not receiving any updates at the moment.

We'll provide updates as we learn more.
Posted Sep 16, 2025 - 20:24 UTC
This incident affected: Web Application.